Technical support

Installation notice

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Technical Support

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Installation notice
Contact us

Please fill out the form below to describe your technical support needs.
Our team will analyze your request and it will be processed as soon as possible.

A coordinator will contact you within an average of two business days.

If your request requires on-site intervention by one of our qualified technicians,
the coordinator will inform you of the anticipated response time.

(See the note at the bottom of this page if you consider your situation to be urgent.)

Please note that some HYDRO-KINETIC system alarms are not considered urgent.
We invite you to consult our FAQ for more information. (Click HERE for the FAQ)

Support technique EN

Online support request form

Type of installation:
Type of request :
Types alarmes scaled

Applicant's contact details:

You can enhance your application by sending us photos or other documents.

Maximum file size: 8.39MB

IMPORTANT :

Enviro-STEP Technologies offers periodic maintenance services for our products as well as replacement parts sales. We also offer on-site technical service on business days for non-urgent situations such as the replacement of certain parts. We do not offer service on components supplied by other companies or on work performed by contractors.

Enviro-STEP Technologies does not offer emergency services such as those required in the event of sewer backups, pipe blockages, tank overflows, ditch blockages, etc. If you believe you are in an emergency situation, please call a company that specializes in the type of situation (plumber, septic tank emptying service, loss adjustment company, etc.).