Privacy Policy

Updated: [11/28/2025]

This policy describes how Enviro-STEP Technologies Inc. collects, uses, discloses, retains, and protects personal information obtained in the course of its activities, including through its website https://enviro-step.ca.

Enviro-STEP is committed to complying with the Act to modernize legislative provisions as regards the protection of personal information (Bill 25) and other applicable laws in Quebec and Canada.

Our privacy policies apply to all data collected through our website enviro-step.ca, our communications, our customer service, our field activities, and any other interaction related to our sanitation, water treatment, and septic system maintenance services.

By using our services or our website, you agree to the practices described in this policy.
If you do not agree to these terms, please stop using our services or browsing our site.

In accordance with Act 25, Enviro-STEP designates the following person as responsible for the protection of personal information:

Isabelle Bédard - Executive Vice President
Enviro-STEP Technologies Inc.
Email: ibedard@enviro-step.ca
Phone: 418-626-4040

This person ensures the company's compliance with personal information protection regulations, handles requests for access, rectification, and withdrawal of consent, and manages confidentiality incidents.

Enviro-STEP's core business is not data collection, but rather the provision of technical services, maintenance, and equipment management in the field of sanitation and wastewater.

We only process your personal information to the extent strictly necessary to:

• Provide the products and services requested;
• Provide technical support;
  Comply with our legal obligations;
• Improve the quality of our services.

We do not profile our users and do not use your data for surveillance purposes.
Personal information is retained only for as long as necessary for the intended purpose or in accordance with applicable legal requirements.

We collect personal information in several contexts: service requests, account creation, field visits, web browsing, online forms, phone calls, or product purchases.

Depending on the situation, we may collect:

• First and last name
• Installation or maintenance site address
• Contact details (email, phone number)
• Information about the property, location, and septic equipment in place
  Information necessary for delivery or service provision
• Communication preferences
• Billing and payment
• information
• Information provided at trade shows, offline requests, or telephone communications
• Data provided in an application form (resume, professional history, etc.)

We never ask for sensitive data (health, political opinions, ethnic origin, etc.).

When you visit our website, we automatically collect:

• IP address
• Browser and device type
  Pages viewed, duration of visit
• Data from cookies
• Location data (if this feature is enabled on your device)

Some of our services use analytics tools such as Google Analytics.

We may receive certain information about you when:

• A sales partner or installer sends us your data for system maintenance;
• You purchase a product that requires a warranty or technical support;
• A municipality or public body sends information as part of a mandate;
• You interact with our company on social media.

This data is always limited to what is necessary to provide a service.

Shelf life: 12 months after the end of service.

Retention until unsubscription. Immediate deactivation upon request.

Shelf life: 12 months after the end of service.

Retention in accordance with the applicable legal period.

Browsing data, interactions, approximate geolocation.
Retention period: Until the end of use.

Shelf life: 12 months after the end of service.

When you use our site, certain technologies may be used:

• Cookies
• Internal analytics tools
• Improving navigation
• Maintaining your preferences
• Performance and security measures
• These technologies may enable user identification, location, or profiling. 

By accessing the site, you are informed of this and can manage your preferences via your browser or our consent banner.

For detailed information on our use of cookies, please see our Cookie Policy.

We have a data processing agreement with Google and limit the use of your data in accordance with their terms and conditions.

We use your data to:

• Respond to your questions and requests for information;
• Plan, perform, and follow up on our maintenance and inspection services;
• Manage maintenance contracts, warranties, renewals, and schedules;
• Communicate important notices (mandatory maintenance, inspection reminders, safety, etc.);
• Process payments and invoices;
• Create or manage your customer account;
• Improve our products, services, processes, and communications;
• Analyze the use of our site and optimize the user experience;
• Evaluate applications in the event of a job application;
• Comply with our legal obligations and applicable standards.

We may identify other uses at the time of collection if necessary.

We do not sell your information.

We may share data only when necessary with:

• Our certified technicians, employees, or subcontractors;
• Our business partners (installers, distributors, water treatment suppliers);
• Our technology service providers (web hosting, management systems, communication tools, analytics services);
• Government agencies when required by law.

These third parties must comply with strict confidentiality obligations.

Some technology providers (e.g., analytics tools, cloud solutions) may be located outside Canada.

When this is the case, we ensure that:

• The data is protected;
• The providers comply with standards equivalent to Canadian laws;
• Only essential data is transferred.

When information is transferred outside Quebec, Enviro-STEP conducts a privacy impact assessment (PIA) as required by Bill 25.

We implement administrative, technical, and physical security measures to protect personal information from unauthorized access, loss, disclosure, or misuse.

Only individuals whose job requires it may access personal information.

Enviro-STEP implements security measures:

• Technical (firewalls, access control, encryption);
• Administrative (internal protocols, access management);
• Physical (secure areas, protected equipment).

Although we use advanced technologies, no system is completely risk-free. We encourage you to exercise caution when transmitting data online.

In the event of an incident (unauthorized access, loss, disclosure, theft, compromise), Enviro-STEP:

• Takes the necessary measures to reduce the risk of harm
• Records the incident in its Incident Log, as required by law
• Notifies the individuals concerned if the incident poses a serious risk of harm
• Notifies the Commission d'accès à l'information (CAI) when required

We may refer you to partner installers, distributors, or suppliers, who have their own privacy policies.
Enviro-STEP cannot be held responsible for their practices.

The same applies to:

• External links on our website;
• Social media platforms;
• Video streaming services such as YouTube.

We encourage you to read their respective policies before submitting any data to them.

Enviro-STEP may update this policy as necessary. Changes will take effect as soon as they are posted on our website. In the event of a major change, we will notify users.

This policy may be updated to reflect:

• Technological changes;
• Adjustments to our services;
• New legal requirements.

You have the following rights:

• Right to access your personal information
• Right to correct any errors
• Right to withdraw consent, subject to legal or contractual constraints
• Right to delete information that is no longer necessary
• Right to portability (provision of a copy in a commonly used technological format)
• Right to file a complaint with Enviro-Step or the Commission d'accès à l'information (CAI)
• Right to accommodation measures for persons with disabilities (access in an alternative format)

All requests must be made to the Privacy Officer (contact information in section 1). Identity verification will be required.

Our site is not intended for minors. We do not knowingly collect personal information from them.

Enviro-Step Technologies Inc.
620 Nickel Street, Quebec City, Quebec G2N 0J8
Email: ibedard@enviro-step.ca
Phone: 418-626-4040
Website: https://enviro-step.ca

For any questions or requests regarding confidentiality, you can contact our privacy officer directly.